Hosted or self-hosted - nearly all of our customers choose the "SaaS" Variation, but many IT departments like obtaining an "on-premises" version jogging on their own servers.
Automation/macros motor - Create challenging workflows making use of our uncomplicated "if this - try this" engine. This is an instance set off-motion: "If your ticket gets to be overdue send out an HTTP-ask for to an external URL"
Often known as soccer, this sport provides dynamic matches and lots of involving functions. One of the offered possibilities in the Jitabet app are:
Here's how Jitbit's simple ticket procedure tracks and handles your customers' requests and saves your professionals' time:
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Macros at your fingertips Assign your mouse & keyboard macros to hotkeys and operate them from any software.
As you are able to see, the Macro Recorder has produced a script for me. It contains mouse moves and delays only (mainly because all we have been doing is mouse recording). The script says:
Go to your helpdesk account URL - like companyABC.jitbit.com - and login from there. Should you've visited your helpdesk on this machine prior to, basically stop by jitabet our Site homepage and you will see a "login" button at the very best. If you do not know your helpdesk URL, you should question your administrator.
This method assures our shoppers are afforded a responsible promise of credibility, together with a just and secure gaming ambiance, complemented by a visually participating knowledge.
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A normal helpdesk agent's workday includes a whole lot much more than just composing replies to buyers. We have to go tickets all-around, merge and connection them together, glance in the "earlier tickets from this organization", seek out related tickets etcetera. We likely spend half of our day undertaking all All those matters.
We know how you feel "Who Is that this consumer? What is actually their enterprise title again? Have not we already answered that? Who's dealing with this email?" Devote fewer time figuring that out and never ever be annoyed by An additional help electronic mail again.
There's nothing fairly as fulfilling as identifying a risky overall performance difficulty and squashing it like a bug. That is what precisely we did just lately at Jitbit, and we are quite enthusiastic about it.
We know the way difficult it is actually to cope with many hundreds of tickets every single day. That’s why we made a aid desk tool that simplifies the process rather then rendering it a lot more difficult. It’s intended to seamlessly integrate into your online business's support desk or perhaps a simply call Heart. And supply all of those critical enable desk functions you’ll soon arrive at depend upon.